Privacy Policy

1. Information We Collect

Account Information:

• Name, email address, and phone number
• Password (encrypted and never stored in plain text)
• Country and preferred currency
• Account creation and last login dates

Payment Information:

• Mobile money account details for payment processing
• Transaction history and billing records
• Payment method preferences

Service Usage Data:

• Server configurations and usage statistics
• IP addresses and connection logs
• Support tickets and communications
• Website usage analytics

2. How We Use Your Information

We use your information to:

• Provide and maintain our cloud hosting services
• Process payments and manage billing
• Send service updates and security notifications
• Provide customer support
• Improve our services and user experience
• Comply with legal requirements

3. Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

• Payment Processors: Mobile money providers and payment gateways for transaction processing
• Service Providers: Third-party infrastructure providers (like Hetzner Cloud) necessary to deliver our services
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Mobile Money Privacy

When you use mobile money payments:

• We work with licensed mobile money operators in Uganda, Kenya, and other African countries
• Your mobile money details are processed according to your mobile operator's privacy policy
• We store only transaction references, not your mobile money PIN or sensitive payment credentials
• All payment data is encrypted during transmission

5. Data Security

We implement robust security measures:

• End-to-end encryption for data transmission
• Secure password hashing using industry standards
• Regular security audits and monitoring
• Access controls and employee training
• Secure data centers with physical security

6. Data Retention

We retain your information for as long as:

• Your account remains active
• Required to provide services you've requested
• Necessary for legal or regulatory compliance
• Needed to resolve disputes or enforce agreements

Upon account deletion, we delete or anonymize your personal data within 30 days, except where legal requirements mandate longer retention.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your account and personal data
• Portability: Receive your data in a structured, machine-readable format
• Object: Opt-out of certain data processing activities

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your country and currency preferences
• Analyze website usage and improve performance
• Provide security features like Cloudflare Turnstile

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

9. International Data Transfers

Your data may be processed in:

• Uganda (our primary operations)
• European Union (cloud infrastructure providers)
• Other jurisdictions where our service providers operate

We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Email notification to your registered address
• Notice on our website
• In-app notifications

12. Contact Us

For privacy-related questions or requests, contact us:

• Email: [email protected]
• Support: [email protected]
• Mail: VMSocket Privacy Team, Kampala, Uganda